Gesner Filoso has built a career spanning two decades as a global creative and marketing executive in the Customer Experience (CX), Creative, and BPO industries. He has overseen marketing, creative, and operations teams across the Americas, EMEA, and Asia-Pacific regions.

Gesner is the visionary founder of Unspecials™, a new creative, storytelling, and design studio aimed at empowering overlooked creative talents from underprivileged communities to discover their unique paths and grow. Previously, he held the position of Global Marketing EVP at Teleperformance Group (TEP:EN Paris) and served in various leadership roles at Foundever (formerly Sitel), most recently as Global Head of Brand Strategy and Communications. In these roles, Gesner led global branding, communication, performance marketing, and transformation initiatives. He was also responsible for managing promotional campaigns, content, creative services, events, partnering closely with top-tier global brands.

Additionally, Gesner co-founded the EMEA Marketing & Brand Strategy Council and is a former member of the Forbes Communication Council. He actively advises and serves on the boards of rapidly growing startups, including a leading Brazilian HealthTech company pioneering AI for early cancer detection and prevention. Originally from Brazil and now based in Europe for over 15 years, Gesner brings a wealth of multicultural insights and strategic vision to his ventures.

Danny Kuivenhoven is a technology executive and international keynote speaker known for bridging cutting edge AI with human centered leadership. As Chief Technology Officer for EMEA and APAC at Teleperformance, he leads large scale AI driven transformation across diverse markets, accelerating growth, operational efficiency, and next generation customer experience innovation.

Curious by nature and execution focused by design, Danny turns bold ideas into scalable, enterprise ready solutions that create measurable impact for clients, customers, and employees alike. His leadership sits at the intersection of artificial intelligence, digital transformation, and human collaboration, ensuring that technology does not replace people, but elevates them.

Previously serving as Global Head of AI and Head of Digital Transformation EMEA, Danny has been instrumental in scaling Generative AI adoption and embedding innovation into core business strategy. He is widely recognized for translating complex technological shifts into practical, high impact action at scale.

Beyond his executive role, Danny is an inspiring keynote speaker known for his thought leadership on empathy in the age of AI and the future of human and technology collaboration. His central belief is simple. Innovation only matters when it helps people achieve more.

A globally recognized executive in operations and service delivery transformation, Vitor brings more than two decades of experience leading complex initiatives across healthcare, technology, and business services. His career spans leadership roles in the United States, Brazil, the Philippines, and Europe, where he has consistently helped organizations scale with purpose and deliver outcomes that balance efficiency, impact, and growth.

As an advisor to Unspecials, Vitor is helping advance the company’s global platform strategy, with a focus on key markets such as the United States. He is also guiding the development of Unspecials’ SaaS infrastructure and global fractional workforce layer. His leadership is strengthening operational capacity, enhancing platform design, and ensuring scalable, quality-first service delivery for both creatives and enterprise clients.

“Vitor is a world-class operator and a systems thinker with a deep commitment to social impact,” said Gesner Filoso, Founder and CEO of Unspecials. “His experience in building global teams and leading sustainable operations is a perfect match for our next stage of growth. With Vitor’s counsel, we are better positioned to scale our platform, expand into new markets, and unlock more opportunities for both companies and creative talent worldwide.”

Vitor’s appointment reflects Unspecials’ strategic focus on building a globally inclusive platform underpinned by operational efficiency and sustainable delivery models. By combining a cost-effective structure with enterprise-grade discipline, Unspecials is addressing the growing need for reliable, high-quality creative services.

Annie Li is a Global B2B Marketing Executive with nearly 15 years of experience building and leading high-performing marketing teams across APAC and EMEA. She specialises in data-driven strategies, including Account-Based Marketing (ABM), demand generation, and integrated multi-channel campaigns that drive revenue growth, pipeline acceleration, and enterprise brand transformation in complex global markets.

With 17 years spent in China, 17 years in the United Kingdom, and now based in Hong Kong, Annie brings a deep, first-hand understanding of both Eastern and Western business cultures. She is passionate about acting as a cultural bridge, helping organisations close the East-West gap and create marketing that genuinely resonates across diverse audiences and regions. Her academic background in Marketing and Business Psychology shapes her core approach: successful B2B marketing begins with a thorough understanding of customers and the intricate multi-stakeholder decision-making processes they navigate.

In today’s AI-powered, data-rich environment, she leverages advanced analytics to map buyer journeys, uncover stakeholder motivations, and develop highly targeted strategies that anticipate needs and deliver measurable business outcomes.

Matthew Bowman is a growth strategist and commercial architect who has held senior marketing and revenue leadership roles across the technology and tech enabled business services industries. His work focuses on designing scalable growth systems that align marketing, sales, product, and customer experience into a unified revenue engine.

Over the course of his career, Matthew has helped generate more than $1.6 billion in new business while leading global marketing initiatives at a Forbes Global 2000 company. Earlier in his career, he helped scale a SaaS company’s revenue by 2,200 percent in three years, building a demand engine that became one of the fastest growing businesses in its category.

Matthew has also led major commercial transformation initiatives in the CX and BPO sectors. While serving as Executive Vice President at Advanced Call Center Technologies, he implemented an AI driven sales and targeting platform that helped generate the highest number of new enterprise logo wins in the company’s 24 year history.

Today, Matthew is the founder of a growth advisory firm, where he works with CEOs and leadership teams to design what he calls Revenue Operating Systems, modern growth architectures that replace fragmented marketing and sales activities with integrated systems capable of scaling in an AI driven market.

He is currently completing graduate studies in AI adoption and business strategy at the Massachusetts Institute of Technology, where his work focuses on how artificial intelligence is reshaping the way organizations design revenue systems, decision frameworks, and customer engagement models.

Matthew frequently speaks with executive teams about the transition from traditional marketing functions to growth architecture, where the role of marketing evolves from campaign execution to the design of systems that enable sustainable revenue growth.

Amit Shankardass is a global sales and growth marketing executive with more than two decades of experience leading revenue acceleration, go-to-market strategy, and customer engagement for large, complex, multinational organizations. He has built and scaled high-performing sales and marketing teams across geographies, service lines, and industries, consistently delivering measurable business impact.

As of February 2026, Amit serves as Chief Marketing Officer at Transcom, where he leads global marketing strategy, brand, demand generation, and sales enablement. His focus is on aligning marketing and sales to drive sustained growth, strengthen enterprise positioning, and accelerate pipeline performance in support of next-generation customer engagement and technology-enabled services.

Previously, Amit served as Chief Marketing Officer at VXI Global Solutions, where he led global marketing strategy and growth initiatives across the organization.

Earlier in his career, Amit spent over a decade at Teleperformance, holding senior global marketing leadership roles and helping to build the company’s growth marketing discipline. During his tenure, he partnered closely with sales and account leadership to deliver more than $2B in new business, spearheaded account-based marketing programs targeting strategic global clients, and led the creation of an industry-recognized Technology Innovation Experience Center in Silicon Valley.

He also held CMO and senior marketing roles at Alorica and Foundever (Sitel), contributing to periods of rapid growth, transformation, and global expansion through both organic growth and M&A. Across roles, Amit is known for connecting strategy to execution, building strong cross-functional teams, and driving revenue growth at scale.

Athina Karahogitis has more than three decades of experience in the customer experience, financial services, and business process outsourcing (BPO) sectors. She is the founder of BorderlessCX™, a female-owned advisory firm focused on helping organizations rethink global delivery models, design sustainable customer experience strategies, and develop flexible operating structures that align people, culture, and performance across locations and languages.

BorderlessCX™ works with organizations to evolve service models, integrate talent and technology, and strengthen operational capabilities in ways that support scalable and sustainable growth. The firm’s approach focuses on practical strategies that connect talent, technology, and operational discipline to deliver consistent customer experiences across global markets.

Prior to founding BorderlessCX™, Athina served as Global Deputy Chief Client Officer at a global BPO organization, where she helped shape the company’s approach to client experience and service delivery across multiple regions and industries. During her tenure, she also contributed to diversity and inclusion initiatives, serving on the Global D&I Board and as EMEA Chair, supporting programs focused on the advancement of women and underrepresented groups in leadership.

Alongside her professional work, Athina is engaged in initiatives focused on community support and social impact, including plans to establish a non-profit organization aimed at assisting people in need. As a breast cancer survivor, she also advocates for awareness and support networks for women and minority groups facing similar challenges. Her leadership approach emphasizes resilience, empathy, and accountability, with a focus on building inclusive environments where individuals and organizations can develop and grow.

Rinaldo has built a career spanning over two decades in general management and operations leadership across the healthcare, customer experience, services and contact center industries. With deep expertise in startups and financial turnaround strategies, he has led teams across Americas, playing a critical role in driving expansion and sustainable growth.

Rinaldo has held senior leadership roles at multinational giants such as UnitedHealth Group and Optum, and served as Executive Director at Previneo, leading strategic operations and transformation initiatives. At Foundever (formerly Sitel/Acticall), he spent over 17 years in executive roles, including CEO Brasil, SVP South America, and Country Manager of Portugal and Panama, where he successfully opened new markets and drove regional expansion.

Originally from Brazil, Rinaldo also serves as a Board Advisor and Managing Partner of Unspecials™ in Brazil, supporting the company’s mission to empower creative talents from underserved communities.

Rinaldo’s international career includes leading multicultural teams, navigating complex operational challenges, and enabling cross-border business development. He brings a solid track record in startup scaling, operational turnaround, and customer-focused strategy.